Frequently Asked Questions
Everything you need to know about our premium chocolates and shipping policies.
How do you ensure chocolate doesn't melt during shipping?
We use insulated packaging and frozen gel packs during warmer months or when shipping to hot climates to ensure your chocolates arrive in perfect condition.
Do you offer sugar-free or allergy-friendly options?
Yes, we offer a variety of sugar-free chocolates. However, please note that all our products are manufactured in a facility that processes peanuts, tree nuts, milk, and soy.
How should I store my Rocky Mountain chocolates?
For optimal freshness, store your chocolates in a cool, dry place between 65-70°F. Avoid refrigeration if possible, as it can cause 'bloom' or discoloration, though the taste remains unaffected.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service within 48 hours for a replacement or refund.
Can I include a personalized gift message with my order?
Absolutely! During the checkout process, you will have the option to include a custom message that we will print on a gift card and include with your shipment.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your treats delivered by a specific date.