Returns & Refunds Policy

At Rocky Mountain Chocolate Factory, we take pride in our handcrafted confections and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your chocolates for any damage or discrepancies caused during transit.

• 2.
  Contact Customer Care

  If there is an issue, notify our team within 48 hours of delivery by providing your order number and photos of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim to determine if a replacement, store credit, or full refund is appropriate.

• 4.
  Receive Your Resolution

  Once approved, we will expedite a fresh shipment to your door or process a refund to your original payment method within 5-7 business days.